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Customer Service
1. Return Policy
2. Customer Service
3. Frequently Asked Questions
4. Large Group Sales & Bids
Send Customer Service an E-Mail
RETURNS:
Requests for returns must be made within 14 days of receipt of order shipment. Returned items must be in clean like new condition and in original packaging with sales receipt and tags. Credits will be given off the original payment price, shipping and handling will not be credited. Just ship items needing returned to us at Renegade Stores, 1700 Market Lane #390, Norfolk NE 68701. For questions call us at 888-371-0866.
EXCHANGES:
We offer free exchange shipping on all unworn items once we receive the returned item from the customer. The free shipping is UPS ground only. UPS only ships to physical addresses no PO Boxes
DEFECTIVE RETURNS
Items returned due to defect must be clean, such items will be inspected prior to credits being issued. If the defect is recognized and not ruled a part of natural wear & tear credits will be issued. In some instances products may only qualify for replacement, repair or a prorate of the original purchase price.
If you have any questions contact Renegade's Customer Service Team, TOLL FREE at (888) 371-0866.
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A Customer Service agent will be available Monday through Friday from 9am to 9pm Central Time. Except for holidays.
An agent can be reached by phone TOLL FREE at (888) 371-0866 or by E-Mail at renegade_staff@hotmail.com.
For Large Group, Industrial or Government Bids call TOLL FREE 888-371-0866 ask for the Large Group Sales Department.
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FREQUENTLY ASKED QUESTIONS:
#1. (FAQ): Will my order be in-stock? (A): Most items on the Renegade web site are in-stock in sizes shown. A small number of items that are web exclusive and ship directly from the manufacturer.
#2. (FAQ): How will I receive my order? (A): All orders ship out UPS. The most common method is UPS Ground which is the most economical method for all parties. In-Stock ground shipments should arrive normally in 2 to 6 working days (weekends & holidays not included). Renegade does not mark our product up extra just to cover "So Called Free Shipping" We charge a fraction of the actual shipping charge. For an added charge expedited shipping is available in most areas. IMPORTANT UPS only delivers to physical addresses NO PO BOXES. RENEGADE only ships to addresses in the United States
#3. (FAQ): What is the estimated arrival time on orders that come from the manufacturer? (A): Arrival times that ship from the manufacturer can vary a great deal depending on availability. Such items can take as short a time as 3 days or as long as 3 weeks. After your order is processed you will be notified if any delays are expected.
#4. (FAQ): Why are you out of my size & will you get more? (A): We sell hundreds of items daily in our store and online. To bring the newest and hottest products to the marketplace, we buy a limited amount of this fashion merchandise. The ability to sell out of product allows us the space and resources to bring in new fresh styles daily. (If you see it and like it we recommend you buy it). Stores with infinite inventory can not stay in style. Many styles of Footwear, Basic Jeans and Work Apparel are restocked on a monthly basis. For questions e-mail us at renegade_staff@hotmail.com. or call us TOLL FREE at 888-371-0866
#5. (FAQ): Is my Credit Card information secure? (A): We use X-Charge as our processor. X-charge is 100% PCI Compliant. With many breaches of credit card data in cyber world and identity theft on the rise, the PCI Data Security Standard has been designed to ensure the highest degree of security to protect you the cardholder. The Security Council is comprised of a set of 12 mandatory regulations created by the card associations to safeguard consumer card data. As the number of people using credit cards has increased, so has the risk of card data compromise. The goal of the PCI Data Security Standard is to protect cardholder data that is processed, stored or transmitted by merchants. X-Charge is the most secure system we have found. Your credit card data is not stored in anywhere in our system as a matter of fact we do not even see your CC Info, an authorization is sent to us from X-Charge and data is only stored in there PCI compliant system!! WE ARE SAFE!!
#6. (FAQ): Is my personal information sold? (A). NO!! Your contact information is never sold or used by anyone other than Renegade. We use purchase history to make more educated decisions on product selection & marketing. WE DO NOT SPAM. It is possible that we would send a limited number of e-mails showing store promotions and new products.
#7. (FAQ): Tell me more about Renegade? (A): Renegade opened in March of 2009, This location was formerly a Corral West store. This store was the #1 store in sales increase from 2005 to 2008 in the Corral West Company. Late in 2008 (BTWW Retail) Western Warehouse, Boot Town & Corral West filed bankruptcy and closed all 98 stores across the country. Troy Weyhrich who was the General Manager of this location and the Outside Sales Manager for All Corral West Stores, Bought the location along with a handful of business partners. Troy implemented many proven practices from the former company as well as introduced many new ones thus resulting in the birth of Renegade.
#8. (FAQ): What are the future plans for Renegade? (A): The leadership of Renegade is committed to building the best Western & Work store in the world. We are looking at future expansion opportunities, "Who knows maybe you will have a Renegade store near you". Until then get the best the industry has to offer at Renegade online.
#9. (FAQ): What if I need to do an exchange or return? (A): No worries we know that ordering online can be tough when it comes to sizing. We also know that as humans we can change our minds. We make exchanges as easy as possible (See our return policy for exact details). Buy with confidence!!
#10. (FAQ): Do you do LARGE GROUP DISCOUNTS and BIDS? (A). YES WE DO. We also offer business charge accounts, Custom Embroidery and Alterations. We will do custom quotes for special pricing just Call TOLL FREE 888-371-0866 Ask for The Large Order Bids Department, Monday through Friday 9am to 5pm Central Time or E-Mail renegade_betsy@hotmail.com. . and us let help you today.
#11. (FAQ): Can Renegade Bid Work Items not shown online? (A): YES!! We can bid FR & High Visibility Clothing and many other specialty items. JUST CALL AND ASK US!! Call The Large Order Bids Department, Monday through Friday 9am to 5pm Central Time or E-Mail: renegade_betsy@hotmail.com.
and let help you today.
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RENEGADE does LARGE GROUP DISCOUNTS and BIDS. We also offer business charge accounts, Custom Embroidery and Alterations. We will do custom quotes for special pricing just Call TOLL FREE 888-371-0866 Ask for The Large Order Bids Department, Monday through Friday 9am to 5pm Central Time or E-Mail renegade_betsy@hotmail.com. . and us let help you today.
Renegade can Bid Work Items not shown online. We can bid FR & High Visibility Clothing and many other specialty items. JUST CALL AND ASK US!! Call The Large Order Bids Department, Monday through Friday 9am to 5pm Central Time or E-Mail: renegade_betsy@hotmail.com.
and let help you today.
Other Items available: Custom Embroidery, Alterations, Industrial Wear, School Uniforms, Custom Logo Jewelry & Buckles, FR Clothing, High Visibility Apparel, Job Specific Work or Tactical Boots, Polo Shirts & More Just Ask!!
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